How we collect, use, and protect your personal information
Last updated: January 7, 2025
This Privacy Policy describes how ChatBot SaaS ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI-powered chatbot platform and related services (the "Service").
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents.
We use your information to provide, maintain, and improve our chatbot platform, including creating and training AI models for your specific use cases.
We may send you service-related notifications, security alerts, and updates about your account or our services.
We analyze usage patterns to improve our platform, develop new features, and provide better user experiences.
We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with trusted third-party service providers who help us operate our platform:
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We retain your account information for as long as your account is active or as needed to provide services. You can delete your account at any time.
Chatbot configurations and conversations are retained until you delete them or close your account. You have full control over this data.
Aggregated, anonymized analytics data may be retained for up to 2 years for service improvement purposes.
Some information may be retained longer if required by law, such as billing records for tax purposes.
Self-Service: Most actions can be done in your account settings
Email: Contact us at privacy@chatbotsaas.com
Response Time: We respond within 30 days
We integrate with trusted third-party services to provide our platform functionality:
Transactional emails
Resend, SendGrid, or SMTP providers
All third-party processors have signed Data Processing Agreements (DPAs) and comply with GDPR and other applicable data protection laws.
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
We prioritize countries with EU adequacy decisions when possible
EU-approved SCCs for transfers to non-adequate countries
Our processors maintain relevant security certifications
We implement industry-standard security measures to protect your personal information:
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by law.
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: privacy@chatbotsaas.com
Response Time: Within 48 hours
Data Protection Officer: dpo@chatbotsaas.com
EU Residents: Contact your local Data Protection Authority
California Residents: File a complaint with the California Attorney General
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.